FOODLAND NAMED AUSTRALIA’S SUPERMARKET OF THE YEAR
Foodland has been named the Australian Supermarket of the Year for 2015 by leading market research agency Roy Morgan – the second time Foodland has won the award in three years.
The national award, which was announced last night, is based on the results of Roy Morgan Single Source data – a survey of approximately 50,000 Australians (aged 14+) annually, asking about their buying behaviour, brand attitudes, media consumption and brand satisfaction.
The award means that Foodland’s customers are the most satisfied of any supermarket group in Australia.
Foodland’s Chief Executive Officer, Mr Con Sciacca, said winning the award for the second time in three years against national and multinational supermarket chains across Australia was a ringing endorsement of the way Foodland does business.
“We are proudly South Australian and strongly support our local producers,” he said.
“As a result, we frequently stock brands that the other major supermarkets do not. Foodland endeavours to give the South Australian public great food, great service and great low prices.
“We also have a strong commitment to our local community. We are a part of it, so we feel it is appropriate to give back.”
Foodland also won the Supermarket of the Year award in 2013.
Mr Sciacca said Foodland had a strong customer focus in all decision making.
“Awards such as this show we have our focus right – customers like the way our supermarkets do business and they continue to support us,” he said.
“Our challenge now is to build on this and further improve the customer experience.”
Foodland has 118 stores and presently has about 32% of the supermarket retail share in South Australia, the highest state market share for independent supermarkets in Australia.
It also has a 96% awareness rate in the state.
Last year it announced plans to add another 22 stores across South Australia by 2020.
FREWVILLE FOODLAND SUPERMARKET WINS INTERNATIONAL RETAILER AWARD
The Foodland supermarket at Frewville in Adelaide’s eastern suburbs has been named the International Retailer of the Year at the IGA Global Summit in Las Vegas.
The store, on Glen Osmond Road, is part of the family owned Commercial Retail Group and was previously named the National Retailer of the Year in 2015.
Director of the Commercial Retail Group, Mr Spero Chapley, said winning the International Retailer of the Year was a huge honour and highlighted the innovation and service culture of the Frewville store.
“Our motto is ‘we love what we do’ and emphasises that our vision reaches far beyond just being a food retailer. Serving our customers and forging relationships with our community has been at the core of our family principles,” he said.
“Our loyalty is to our customers and the community. We will never replace service and staff with self-serve checkouts – that is our promise. Job creation is very important to us.”
Mr Chapley said the Commercial Retail Group felt compelled to continually experiment and innovate in order to raise retail values and further enhance and improve the unique shopping experience.
“We operate world-class supermarkets with a hospitality service ethos. We have a real foodie culture as our vision reaches far beyond just being a supermarket,” he said.
“This is a proud moment for us as a family and a business.
“We love what we do and we know that our success derives from our customers trusting us to deliver on our unwavering dedication to quality, brands, community, jobs and customer service.
“We also have fantastic staff who are committed to offering the best possible levels of service.
“Winning this award is as much about them as it is about the food, products and store facilities.”
Foodland’s Chief Executive Officer, Mr Con Sciacca, said “these awards are never easy to win and require an absolute dedication to excellence. It’s not the first time a Foodland store has won this award, and it highlights the passion and commitment to customers that Foodland prides itself on. Frewville Foodland is a fine example of this passion”.
“The fact that a number of Foodland stores have been recognised internationally says a lot about the culture of the Foodland family and the commitment of the store owners to providing South Australian shoppers with the best possible shopping experience and range of products.”